What’s included when you stay with us
We are often asked what guests can expect to find in our luxury self-catering cottages. We aim to provide a real home-from-home experience and our team works hard to deliver that for you. You will find well-equipped kitchens, good quality furnishings, fabrics, sumptuous linens, beddings, and towels. Here’s the detail on what will be there when you arrive:
In the Kitchen
You’ll find a kitchen roll, an eco-scourer and cloth, and washing up liquid in the kitchen. Under the sink, you’ll find basic cleaning products (anti-bacterial spray and bleach) one dishwasher tablet per day, and a rinse agent. We top up the dishwasher salt during changeovers. We also provide two freshly laundered tea towels and oven gloves. We leave you two bin liners – we always suggest you bring your own supply too. There is a limited supply of tea bags, instant coffee and sugar. This is enough for a hot drink when you arrive if you’ve forgotten your own, but it is not intended to supply your self-catering holiday. Please bring salt, pepper and cooking oil as we do not leave these.
At the washing machine, you’ll find two washing sheets. Please bring any further washing detergents you require.
In the Lounge Room
We include a generous basket of seasoned logs and a basket of kindling as part of your rental fee. You can order additional nets of logs and/or kindling when you book directly with us online and we will leave these in the cottage for your arrival. Guests booking via other booking sites please discuss with Lucy during your pre-arrival call.
In the Bathroom
At each sink, you’ll find liquid hand soap. There is one new, wrapped ‘Who Gives A Crap’ toilet roll, a toilet cleaner, and an air freshener in each loo.
Towels and Toiletries
Bed linen and towels are provided. Each guest receives one large bath sheet and a hand towel. These are strictly for use in the cottage only, and must not be used in the hot tubs. We provide one set of Faith in Nature toiletries in each en-suite. This includes shower gel, shampoo, and conditioner. Part of our efforts to be environmentally friendly, these are refilled after you leave so please do not be tempted to take them home – we will charge for them from your security deposit.
We also provide towels specifically for dogs – in a separate area from yours!
We do not provide towels for the hot tub. We ask that all guests bring their own beach towels for use in the hot tub, so our en-suite towels do not get chemicals on them. If you do use them in the hot tubs and they are damaged, we will take the cost of replacements from your security deposit.
Your Welcome Tray
We leave our guests a laid welcome tray. This includes guest-approved chocolate biscuits and one pint of semi-skimmed milk in a reusable bottle (which we ask you to leave behind). We have Nespresso Essenza Mini Coffee Machines in each cottage and leave you a few pods. You can buy additional ones in the local supermarkets. Please bring everything else you plan to eat or drink.
You’ll also find our own ‘Little Book of Walks’. Here we share our love of Exmoor with 12 walks for all abilities and interests, as well as local tearooms, pubs, and other points of interest along the way.
What we charge extra for
Dogs: We make a small extra charge of £30 per dog to cover the additional cost of cleaning.
Electric Vehicle charging: We appreciate a growing number of guests are now driving full EV or plug-in Hybrid vehicles. Due to the nature of our cottages and the local electricity supply, we are currently able to supply trickle charging (when using our own equipment) at The Old Sweet Shop and Stone Barn. We do ask that you use the cable we provide specifically for this purpose and follow our guidance. The tariff is £10 per car, per night – whatever type of vehicle. Guests booking privately can add this to their reservation at the time of booking. Guests booking via cottages.com Airbnb, Booking.com and other booking sites will be sent a link to pay by credit card or BACS. Vehicle charging is unfortunately not available at our other two cottages due to restricted access.
Damages: Damages have to be paid for. We do not charge for a broken mug or plate, but we do ask you to let us know so we can replace it for the next guests.
Things that we would most definitely charge for include damage to our towels, bedding, linens, carpets, and upholstery from hot tub chemicals, hair dye, felt pen marks, and wax crayon marks. We would deduct this from your £250 security deposit for smaller items. For damage to larger items, such as furniture, rugs, hot tubs, we recommend you consider Holiday Insurance. Honestly is always the best policy as we deep clean and inventory check on every changeover.